Terms and Conditions

Guarantees

We warrant that the plants supplied will be free from defects and will meet there Horticulture trade Specification at the time of delivery.

Description of plants

We aim to give a clear idea of the performance of the plant. However this will be affected by various conditions (i.e. Climate, Watering Soil condition) therefore the description is for guidance only.

Availability

We endeavour to hold sufficient stock to meet all orders if we have insufficient stock to meet an order paid for by you we will refund the price of the good as soon as possible.

Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that the address is accurate please be precise as to where you would like the goods left if you are out when we deliver. We aim to deliver on the week commencing date as specified in your order if you need to know a more accurate time (day / am /pm) please contact us at the time.

Risk

Risk of damage to or loss of goods passes to you at time of delivery to you. You will own the goods once they have been delivered and we have received full payment.

Liability

If you have a valid claim based on a defect in there Quality or condition and have notified us in a reasonable time you will be entitled to a refund of the price paid or a replacement

Price of goods

The prices of the goods includes delivery to your premises. VAT is included in the price and is charged at current rate.

Returns policy

Crofton plants guarantees to send you top quality plants everything is inspected before it leaves the nursery. And we take care to ensure it arrives in good condition However if there is a problem here is what to do. Contact us via e mail admin@croftonplants.co.uk or telephone 016973 42211 and we will help you. When we have agreed there is a problem you can return the items (we will collect) plants must be returned within 7 days. We will offer a replacement or a refund

Damaged plants

In the unlikely event that a plant is delivered damaged please contact us immediately we may ask you to send photos to help us determine the cause of the problem. Plants cannot be returned because the do not match a particular description or picture there will always be variations in size shape and colour and descriptions are approximate and for guidance only

Cancellations

To cancel an order please contact us immediately either by phone 016973 42211 or e mail admin@croftonplants.co.uk a charge will be made if the cancellation is requested after we have started growing the plants

Privacy Policy

We are commited to protecting your privacy and use all reasonable endeavours to comply with the Data protection act 1998. When you order we need to collect certain data from you to allow us to fulfil your order. We will never give this out to any third party. Your payment details are handled by pay pal a secure payment gateway for card processing

Complaints

If you wish to complain about any aspect of our service please e mail us at admin@croftonplants.co.uk